In brief: Every site manager should only see and manage their own location, while head office monitors the whole; this is essential for internal privacy and commercial confidentiality.
The risk of total visibility
In a chain without differentiated roles, every site manager risks seeing financial data, reviews, and statistics from all other locations—a problem of both internal privacy and, in the case of franchises with independent operators, commercial confidentiality.
What a store manager should be able to do
A site manager needs to independently manage their own location—menus, reviews, orders, statistics—without having visibility into the financial or operational performance of the group’s other locations, which remains the responsibility of central management.
What operational staff should be able to do
Staff handling only daily orders and tasks do not need access to settings, statistics, or financial data: a 'staff' role with permissions limited to operational functions only reduces the risk of accidental errors and protects sensitive data.
Concrete benefits for franchising
In a franchise model, where each location is often managed by an independent entrepreneur, a well-structured role system allows the franchisor to offer a common tool to everyone without sharing sensitive data between different franchisees—a requirement almost always non-negotiable in such contracts.
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Invitation and user assignment as a simple process
A good multi-role system allows the central manager to invite new users (store managers or staff) and assign them to a specific location in a few clicks, without needing to create separate accounts or manually manage credentials for every new opening.
An intermediate level: the area manager
For larger chains, an intermediate role between store manager (one site) and central management (all sites) is often needed: an area manager with visibility over a specific group of locations (e.g., a geographic region) allows coordination to be delegated without providing access to the entire portfolio.
What to do when an employee changes role or location
A well-structured permissions system should allow you to modify the role or location assigned to an existing user in just a few clicks (e.g., a waiter promoted to store manager, or transferred to another location), without having to delete and recreate the account from scratch.
Frequently Asked Questions
What can a store manager do?
Manage menus, reviews, orders, and statistics for their location.
What can't they see?
Data and performance from other locations.
What about the waiter role?
Read about smartphone ordering: the waiter role.
How do I try it?
With a 14-day free trial. Discover the page for chains and multi-site businesses.
3 steps to take today
- List who manages which location.
- Assign a role to each person.
- Verify with a test that everyone sees only their own location.
Read also
- Centralized invoicing for multiple locations: how it works
- Property managers: centralizing reviews for multiple properties
- Volume discounts for chains and groups: what to expect from a SaaS provider
