Digital Orders: The Waiter Role Explained

In short: With the staff role, waiters only see the orders for their specific location from their own phones: no list prices, statistics, or financial data. It can be assigned in just a few minutes from the team section of the panel.

The problem with undifferentiated access

Giving all staff the same full access to the venue's panel is a risk: a waiter does not need to see statistics, menu prices, or financial data—only the orders they need to manage at that moment.

What a user with the staff role can do

Limited access to the order panel only: view incoming orders by table, mark them as in preparation or served, with no visibility over settings, statistics, or the venue's total revenue.

How to assign the role

The owner or a manager invites a new user from the team section of the panel, assigning them as staff to a specific location: the user receives limited access without needing to configure any technical settings.

The benefit for security and training

With access reduced only to the necessary functions, a new waiter can start working independently in just a few minutes, without the risk of accidentally changing prices, menus, or settings that do not concern them.

Is a dedicated device required for every waiter?

No: the staff access works on any smartphone or tablet with a browser, including the waiter's personal phone if the venue chooses this route, or a limited number of shared devices left in the dining area—there is no need to purchase dedicated hardware for every person on shift.

What the kitchen sees versus what the waiter sees

The staff role can be configured so that floor staff see orders to take and deliver, while a separate potential access for the kitchen shows only the orders to be prepared with dish and variant details—two different views of the same order, each with only the information relevant to that role.

What happens when an employee leaves the venue

Revoking an ex-employee's access requires only one step from the team panel (removing the user), without having to change shared passwords or worry about access remaining active by mistake—a concrete advantage compared to systems with a single credential used by all staff.

Frequently asked questions about the waiter role

Is a dedicated device required?

No: any smartphone or tablet with a browser is sufficient, even personal phones if the venue prefers.

What can the waiter not see?

Settings, statistics, and total revenue: they only see the orders to be managed.

How much time is needed to train a new waiter?

A few minutes: the access is limited and simple, so there is no risk of them modifying prices or menus.

Does it work with my POS?

Digital orders work alongside your existing POS. Read the guide on POS systems and order management compatibility and discover the page for restaurants and bars, with a 14-day free trial.

What to do today in 3 steps

1. Invite the waiter from the team section.
2. Assign the staff role to the correct location.
3. Run a test with a table order.